Overview

At Brillar Home, we are committed to providing premium quality products. If you are not entirely satisfied with your purchase, we are here to help. Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the exact same condition that you received it.

  • In its original, unopened packaging.

  • Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

For health, hygiene, and customization reasons, certain items cannot be returned:

  • Intimate & Hygiene Goods: Bedding, cooling quilts, mattresses, pillows, and mattress toppers cannot be returned if they have been unrolled from their vacuum seal, opened, or used, unless they are faulty upon arrival.

  • Custom-Cut Items: Any upholstery foam or gap fillers that have been custom-cut to your specific dimensions or altered by you are final sale and cannot be refunded.

  • Gift cards.

Refund Process

Once your return is received and inspected at our warehouse, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Exchanges for Damaged or Faulty Items

We stand by our quality. We only replace items if they are defective, damaged in transit, or faulty. If you need to exchange a damaged item for the exact same product, please email us immediately with photos of the issue at info@brillarhome.com.

Shipping Your Return

To return your product, please mail it to our UK facility: Brillar Home Returns Unit F4, Pandora Business Park Greengate, Middleton, M24 1RU United Kingdom

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

  • For items over £50, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.